Privacy Policy

Effective Date: May 1, 2025 | Last Revised: April 2026 East Lansing & Commerce Township Locations

1. Introduction

PawSnickety Pet Salon, LLC (“PawSnickety,” “we,” “our,” or “us”) is a boutique pet grooming business operating locations in East Lansing, Michigan, and Commerce Township, Michigan. We are committed to protecting the privacy of our clients and their pets.

This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have regarding your data. By scheduling an appointment, using our website, communicating with us via phone, text, email, or social media, or entering our salon, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you create a client profile, book an appointment, or contact us, we may collect:

• Full name and home address
• Phone number (mobile and/or home)
• Email address
• Pet name, breed, age, weight, and coat type
• Veterinarian name and contact information
• Pet vaccination records and health history
• Grooming preferences, behavioral notes, and service history
• Payment information (processed securely through our payment processor — we do not store full card numbers)
• Emergency contact information
• Any other information you voluntarily share with our staff

2.2 Information Collected Automatically

When you visit our website or interact with our online booking platform, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Device type and operating system
• Referring URLs and search terms
• Cookies and similar tracking technologies (see Section 9)

2.3 Information from Third Parties

We may receive information about you from third-party platforms such as Facebook, Instagram, and Google when you interact with our business pages, ads, or booking links.

3. How We Use Your Information

3.1 Providing and Managing Services

• Scheduling, confirming, and managing grooming appointments
• Maintaining accurate pet care records to ensure safe, consistent grooming
• Processing payments and issuing receipts or invoices
• Communicating appointment reminders, confirmations, and follow-up care notes
• Responding to questions, concerns, or complaints

3.2 Marketing and Communications

By providing your contact information and doing business with us, you expressly consent to receiving the following types of communications from PawSnickety:

• Appointment reminders and scheduling notifications via text (SMS) and/or email
• Promotional offers, seasonal specials, and loyalty rewards
• New service announcements and location updates
• Holiday greetings and client appreciation messages
• Re-engagement outreach if you have not visited in an extended period
• Surveys and requests for reviews or feedback

We may contact you via text message (SMS/MMS), email, phone call, or direct message on social media platforms. Standard messaging and data rates may apply for SMS communications.

3.3 Business Operations

• Analyzing appointment trends, service performance, and revenue metrics
• Training staff and improving service quality
• Managing safety incidents or behavioral concerns involving pets
• Complying with legal obligations and resolving disputes

3.4 Advertising and Retargeting

We may use anonymized or aggregated data, as well as custom audience tools provided by platforms like Meta (Facebook/Instagram) and Google, to deliver targeted advertising to current and prospective clients. This may include retargeting campaigns based on prior website visits or appointment history.

4. Text Message (SMS) Communications

By providing your mobile phone number and doing business with PawSnickety, you consent to receive text messages from us related to your appointments and our services. This includes:

• Appointment reminders and confirmations
• “Your pet is ready for pickup” notifications
• Promotional offers and announcements
• Two-way conversational messaging with our team

Message frequency will vary. Standard message and data rates apply. You may opt out of marketing SMS messages at any time by replying STOP to any marketing message. Transactional messages (e.g., appointment reminders) may continue unless you request otherwise directly with our staff.

5. Email Communications

By providing your email address, you consent to receive emails from PawSnickety. These may include transactional emails (appointment confirmations and receipts) and marketing emails (promotions, news, and updates).

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly. Transactional emails related to your active appointments cannot be unsubscribed from, as they are necessary for service delivery.

6. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our business (e.g., MoeGo booking platform, payment processors, email marketing tools, social media advertising platforms) under confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, safety, and property of PawSnickety, our clients, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred as part of the transaction.
• With Your Consent: For any other purpose with your explicit consent.

7. Data Retention

We retain your personal information for as long as you are an active client and for a reasonable period thereafter to accommodate future appointments, comply with legal obligations, and resolve disputes. Pet health and behavioral records are retained indefinitely to support continuity of care. You may request deletion of your data at any time, subject to our legal and operational obligations (see Section 10).

8. Security

PawSnickety takes reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. Our booking and payment systems use industry-standard encryption. However, no data transmission or storage system is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

9. Cookies and Tracking Technologies

Our website and booking platform may use cookies, pixel tags, and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and user behavior
• Serve targeted advertising through platforms like Meta and Google

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website or booking platform. Our website may use Meta Pixel and/or Google Analytics to track conversions and optimize advertising campaigns. These tools may collect anonymized data about your interaction with our website and connect it to your social media or Google account for advertising purposes.

10. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to our legal and operational obligations.
• Opt-Out of Marketing: Opt out of marketing communications at any time (see Sections 4 and 5).
• Data Portability: Request that we provide your data in a portable format.

To exercise any of these rights, contact us using the information in Section 13.

11. Children’s Privacy

Our services are directed to adults. We do not knowingly collect personal information from individuals under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.

12. Third-Party Links and Platforms

Our website or booking communications may contain links to third-party websites or platforms (e.g., Facebook, Instagram, Google). We are not responsible for the privacy practices of those platforms and encourage you to review their policies independently.

13. Contact Us

PawSnickety Pet Salon East Lansing, Michigan | Commerce Township, Michigan Phone/Text: [INSERT PHONE NUMBER] Email: [INSERT EMAIL ADDRESS] Website: [INSERT WEBSITE URL] Booking: [INSERT MOEGO BOOKING LINK]

14. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will post the updated policy on our website and update the “Last Revised” date at the top. Continued use of our services after any update constitutes your acceptance of the revised policy. We may also notify you of significant changes via email or SMS if we have your contact information on file.